FAQs
FAQS.
Wondering How It All Goes Down?
Here’s Your Guide To All Things VA.

You will find answers to about our coaching techniques and career specialists service and more. Please feel free to contact us if you don’t get your question’s answer in below.

Let’s Start With The Basics

A virtual assistant (VA) is, quite simply, someone who will make your life way easier! Our VAs are qualified and fully vetted administrative and executive-level support professionals, who will remotely perform tasks to help reduce your burden. You know, so that you can focus on growing your business.

Are you feeling overwhelmed, overburdened, or just plain burned out? A virtual assistant will give you back the one thing there never seems to be enough of – time! You’ve only got 24 hours in a day, and your personal VA will help you use them wisely. Cross off your to-do list, get that backlog cleared out, spend more time with the ones you love, or hey, even take that vacation you’ve been dreaming about.

In fact, you can think of Premier Innovative Solutions kind of like your own personal HR support system. We do all the work to find the perfect fully vetted virtual assistant, without the burdens (and let’s be honest, headaches) that go along with the hiring process.

And once you have that perfect VA in your corner, you won’t believe the difference it will make to your peace of mind – and your bottom line! Your VA can help you leverage new market opportunities, follow up on campaign leads or sales prospects, and more, ultimately leading to increased revenue (and more free time on your calendar).

Personal tasks, bookkeeping, content writing, social media management, meeting management, organizational tasks, and more . . . the sky is the limit! From tedious tasks to higher-level support, if you’ve got a pain point, we’ve got the solution.

Our virtual assistants are all US based and college educated, with a wide variety of skills and experience to match the needs of our clients. When we have our Discovery Call with you, we’ll assess your needs and then get to work finding your perfect match.

Now, Let’s Talk Details

It depends on your unique administrative needs. Our packages are designed to give every client the support they need, at a cost that fits into their budget. We give you the option to start small or go big – and know you can always dial back if needed.

We work with you on a personal level to assign that perfect VA who can check every box. Our virtual assistants have talents, experience, and skills that encompass a large range of industries and areas of expertise, and finding the ideal fit is what we do best.

Typically, our virtual assistants work between the traditional business hours of 8 am – 5 pm. Our VAs are masters of flexibility, and will always be happy to work around your schedule as needed. Since our VAs are based across the US, it’s also important to remember that there may be a time difference depending on where your VA resides.

Our virtual assistants take direction like the true champs they are, and will work with you to ensure your deadlines are met or exceeded. If you find that deadlines are consistently being missed, or that your workload has increased and is not able to be handled by one VA, your Client Success Consultant can help find backup assistance from another VA if needed.

Absolutely! Our team, along with your personal Client Success Consultant, will be here to ensure a smooth transition every step of the way. We also go above and beyond with regular check-ins to make sure everything is going exactly the way it should be.

More Good-To-Know Tidbits

Yes! What makes Premier Innovative Solutions so unique is our ecommerce option. If you know exactly where your VA will best be utilized, you can skip the Discovery call, select your package, fill out a short questionnaire about your needs, and voila! We’ll get to work finding the best virtual assistant for you.

Nope! No commitments here. Our agreement with each client is on a monthly subscription basis, and can be cancelled anytime with 30-day cancellation notice.

For your ultimate convenience, all major credit cards and corporate credit cards are accepted.

We have monthly automated billing, so that you can simply set it and forget it!

Not every match is a match made in corporate heaven – we get it. And that’s why we care so much about the synergy and compatibility of our clients and their VAs. If for any reason it just isn’t working for you, we’ll find someone who is a better fit – pronto!

Yes! That is one of the best things about the process of hiring a VA with Premier Innovative Solutions. Because our packages are based on hours, and billed on a monthly basis, you can scale your virtual assistant hours up or down as needed.

We take the confidentiality of our clients very seriously. Our VAs are all qualified to handle confidential matters, and many of our clients are small startups, healthcare companies, or technology companies. If you’d like an NDA signed by your virtual assistant, we would be happy to accommodate you.

Although we do not provide comprehensive background checks, our virtual assistants will be happy to cooperate if you’d like to personally arrange for a background check before your VA begins work.

If you’d like to join our talent pool, submit your application to us and we’ll begin the review process. Once approved, onboarding takes about a month to complete.

Although we would have a signed agreement, our VAs are subcontractors. We manage client payments and invoicing, while you would be responsible for logging your hours, purchasing your own equipment, and handling your taxes.

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